Adult Care Worker:

• adult care practices, principles and standards – including care planning, duty of care, professional boundaries and individual dignity and respect
• supporting individual physical and mental well-being to help people live as independently as possible – including individual control and choice and person centred care
• safeguarding – including addressing personal rights and safety, dealing with abuse, comments and complaints and whistleblowing
• communication skills – including active listening, showing empathy and verbal, non-verbal and written communication
• health and safety practices and standards within a care environment – including dealing with accidents, fire safety, hazardous substances and infection control

Lead Adult Care Worker:

• All of the above
• leadership and team management – including monitoring and reviewing care plans and encouraging others to comply with regulations, policies and procedures

• assessing care needs of individuals
• coaching and mentoring team members
• assessing performance and quality of care delivery
• communication skills
• safeguarding and risk management policies and procedures